Transaction and Refund Policy

1. Introduction

Welcome to House of Talentt (App)! This Transaction and Refund Policy outlines the terms and conditions for handling transactions, refunds, and withdrawals related to virtual coins used within our App. All transactions and refunds are governed by this policy, in accordance with our Terms and Conditions.

2. Virtual Coins

2.1 Purchase and Use

• Virtual Coins: Users can purchase virtual coins to participate in video contests and access other features within the app.
• Conversion Rate: The conversion rate is 10 coins per 1 Indian Rupee (INR).

3. Refunds

3.1 Refund Eligibility

• Refund Mechanism: Refunds are processed exclusively through the withdrawal of virtual coins. Both purchased and earned coins can be used to request refunds.
• Non-Refundable Fees: Contest registration fees are non-refundable and non-transferable once paid. This applies to all registration fees for video contests.

3.2 Refund Process

• Requesting a Refund: Users must initiate a refund request by withdrawing their virtual coins. Requests can be made through the "Withdraw" section in the app's account dashboard.
• Processing Time: Refunds through coin withdrawal are processed within 5-7 business days. Processing times may vary based on verification requirements.
• Verification: Additional verification may be required. Users must provide any requested documentation promptly. Failure to do so may delay or cancel the refund request.

4. Withdrawal of Coins

4.1 Eligibility for Withdrawal

• Types of Coins: Users can withdraw both purchased and earned virtual coins.
• Minimum Withdrawal Limit: The minimum limit for withdrawal is 1000 coins.
• Conversion Rate: Withdrawals are processed at a rate of 10 coins per 1 INR.

4.2 Withdrawal Process

• Request Submission: Users must submit withdrawal requests via their account dashboard in the app.
• Processing Time: Withdrawal requests are processed within 5-7 business days, subject to additional verification.
• Verification: Users may be asked to provide additional verification documentation. Failure to provide required information may result in delays or cancellation.

4.3 Taxes

Applicable taxes under Indian law will be deducted from the withdrawn amount. Users are responsible for any tax liabilities incurred from withdrawing coins.

5. Transaction Records

• Transaction History: We maintain detailed records of all coin transactions, including purchases, withdrawals, and balances.
• Access: Users can view their transaction history and balances through their account dashboard.

6. Withdrawal of Prize Money

6.1 Prize Withdrawal

• Eligibility: Users who win cash prizes in contests can withdraw their winnings through the App's authorized and secure payment gateway.
• Payment Gateway: Prize withdrawals are subject to the terms and conditions of the payment gateway.

6.2 Verification

• Documentation: Winners may need to provide additional verification information, such as ID proof or bank account details.
• Forfeiture: Failure to provide the necessary documentation may result in forfeiture of the prize.

6.3 Fees

Fees applicable to prize withdrawals may be charged by the payment gateway and will be deducted from the prize amount.

6.4 Taxes

Prize money withdrawals are subject to applicable taxes under Indian law. Taxes will be deducted from the withdrawn amount before disbursement.

7. Changes to the Policy

• Modifications: We may update this Transaction and Refund Policy from time to time. Changes will be effective upon posting on the app.
• Notification: Significant changes will be communicated to users through the app or other appropriate channels.

8. Contact Information

For any questions or concerns regarding transactions, refunds, or withdrawals, please contact our customer support team: